PRIVACY POLICY

At Yuugen Export, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

1. Information We Collect

We may collect the following information:

Name, email address, phone number

Shipping address and billing address

Product links you send us

Order details and communication history

Payment information (processed securely by Shopify or third-party payment providers)

We do not store your full credit card information.

2. How We Use Your Information

We use your information to:

Process your purchase requests

Contact you regarding your order

Provide customer support in English, Spanish, Japanese, or Portuguese

Calculate shipping fees

Prevent fraud or unauthorized activity

Improve our services

We never sell your personal information.

3. Sharing Your Information

We may share limited data only with:

Shipping companies (Japan Post, EMS, DHL, FedEx, etc.)

Payment processors (Shopify Payments, PayPal, etc.)

Japanese stores when we make purchases on your behalf

We do not share your data with advertisers.

4. Data Retention

We keep your data only as long as necessary to fulfill your order or comply with legal requirements.

5. Your Rights

You may request at any time:

Access to your data

Correction or deletion

Withdrawal of consent

Contact us by e-mail.

6. Cookies

Our website uses cookies for:

Login sessions

Basic analytics

Cart functionality

You may disable cookies in your browser, but some features may stop working.

7. Contact

If you have questions about this policy, please contact us via e-mail.

Service Fee Based on item price

Credit Card Processing Fee 4%

(only applies to credit card payment)

StorageFree 7 days, then 100 JPY/day

Optional Photos 200JPY

Reinforced Packaging 300–500 JPY


You receive 7 days of free storage from the moment your item arrives at our office.

✅ Storage Fee After 7 Days

If your item is not shipped within the free period, a storage fee of:

➡ 100 JPY per day (per package)

❗ Important Notes ❗

  • Storage fees apply to each individual package received.
  • We strongly recommend requesting international shipping as soon as possible to avoid unnecessary charges.
  • If storage fees accumulate and remain unpaid for an extended period, we may not be able to continue storing the package.
  • Items left over 60–90 days (depending on space availability) may be discarded or returned to the sender if possible.

🎯 Why do we charge storage fees?

All major Japanese proxy services (ZenMarket, Buyee, FromJapan, Tenso, etc.) charge storage fees to prevent long-term warehouse backlog.

This helps keep our workflow efficient and ensures that your packages are handled quickly and safely.

We aim to keep our fees simple, transparent, and fair — no hidden costs.